RL Magazine
Edition 44
Read the Press
by Reverse Logistics Association

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Airwell-Fedders Selects Encompass to Manage Parts Logistics for Full Line of HVAC Products
Lawrenceville, GA--16 October 2012--Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has been selected by Airwell-Fedders North America, Inc. – a major name in the heating and air conditioning market – to provide parts supply chain management services.
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Microsoft Reaches Agreement to Acquire StorSimple
Redmond, WA--16 October 2012--Microsoft Corp. and StorSimple Inc. today announced that Microsoft has reached a definitive agreement to acquire StorSimple, a leader in Cloud-integrated Storage (CiS) solutions. The addition of CiS will advance Microsoft’s Cloud OS vision and help customers more efficiently embrace hybrid cloud computing.
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Avnet Electronics Marketing and ITT Celebrate Diamond Anniversary
Phoenix, AZ--16 October 2012--This year, Queen Elizabeth II celebrated her 60th year as head of the Commonwealth, but she’s not the only institution celebrating a diamond anniversary. In 1952, Avnet Electronics Marketing, an operating group of Avnet, Inc. (NYSE: AVT), one of the world’s largest distributors of electronics components and embedded systems, inked a distribution agreement with ITT Corporation’s (NYSE: ITT) Interconnect Solutions business, which then operated under the name of its flagship Cannon brand.
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Leading Wireless Device Manufacturer Selects ServiceCentral for International Service Management Solution
Atlanta, GA--26 September 2012--Today, ServiceCentral Technologies announces that it has successfully implemented its service management solution at a leader in the wireless device industry. This global manufacturer is using ServiceCentral’s Software as a Service (SaaS) as part of a new retail-based device service initiative to manage its service partner network across select countries. With ServiceCentral’s solution, the manufacturer will gain insight into real-time key device and service performance metrics from the customer's point of contact to issue resolution. Using this data, the wireless innovator plans to proactively implement change to improve overall operations, increase brand loyalty, and lower support costs.
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Managing Reverse Logistics in BRIC Nations
24 September 2012-The value of an effective reverse supply chain can be tremendous to an organization. A well-managed process improves defective return rates, increases inventory turns, and reduces the need to purchase new inventory. Designing and managing a reverse logistics solution is not always easy. The United States has the advantage of a well-developed highway and rail system, airports in every major city, shipping companies across the nation, relaxed shipping regulations, centrally located warehouses and repair centers, and nationwide cell phone coverage.
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