RL Magazine
Edition 45
Advisory Board
By Reverse Logistics Association

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A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:

Christopher Gant – FedEx

Chris Gant is Director for FedEx Supply Chain Sales. He is responsible for all business development strategy and execution for both the FedEx SupplyChain Systems and FedEx Emerging Products Sales teams. A 20-year veteran of transportation, logistics and electronic commerce, Chris has extensive expertise in the development and delivery of complex supply chain solutions for some of the world’s largest corporations inclusive of both Forward and Reverse Logistics. He began his career with FedEx Ground (formerly RPS) in 1989 as an operations coordinator before joining the company’s sales team in 1991. He quickly rose through the sales leadership ranks, holding the posts of area sales manager, district sales manager and senior national account manager for FedEx Ground.

Jose Garcia – Motorola

Jose Garcia joined Motorola as the Director of Reverse Logistics in September, 2012. Jose has been in the Consumer Electronics Industry for over 25 years holding leadership positions in Reverse Logistics, Repair, Refurbishing, Technical Support Engineering Groups, Training Departments, and After Sales Support Policy. The last few years gave Jose the privilege to lead high volume Software Manufacturing and Games Operations for Microsoft as well as a Global program team that launched hundreds of products around the globe through a regimen of “milestone gates” and sign offs. He has worked in large corporate environments such as Microsoft, Philips and Sony where he was responsible for large, high volume global outsourcing as well as internal service organizations, some of which offered and performed services for third parties. He feels blessed to have been on both sides of the “service table”, buying and selling services. Thus, he can relate to OEMs and retailers looking for service partners and to 3PSP looking to grow their business. His roles have helped him build relationships all over the world and exposed him to companies and world class processes. He enjoys being exposed to all types of supply chain organizations and hopes to focus his efforts on helping all organizations, large and small, improve their business and become more successful. He began his career in a small company, as an Electronics Design Engineer. He holds an Electrical Engineering Degree from New Jersey Institute of Technology.

Edwin Heslinga – Microsoft

Edwin is currently Director of Reverse Logistics Programs and Policies for Microsoft Devices. In his position Edwin is responsible for development and enforcement of policies surrounding returns and all related costs to the returns and is also involved in the Customer Satisfaction Continuous Improvement Council. Working with Microsoft Call Center and the Microsoft Manufacturing Operations Edwin is driving the improvement of consumer satisfaction through agent assisted support and on-line support while managing the costs.

Prior to working for Microsoft Edwin worked for Jabil Global Services as the Director of IT Solutions, where he worked with various teams on the proposal and implementation of reversed logistics services for various companies at the Jabil factories around the world.

Charles Johnston – The Home Depot

Charles Johnston is Director of Repair and Returns at The Home Depot Chuck was with WAL-MART for the past 14 years and his responsibilities include Returns, Imports, Exports, Tires and Printing and Mailing Distribution.

Troy Kubat – Walmart

Troy is now the Director of Logistics Engineering-Grocery at Walmart having worked is way up from Director, Logistics Operations, Industrial Engineering Manager at Walmart - International Division and Japan Expatriate - Logistics Operations Lead at Walmart - International Division.

A strong Logistics professional with a deep understanding of the Retail operation and market place. Extensive Distribution Center (DC)/Transportation operations experience and vast International Logistics operations experience focusing on growth, integrations, strategic planning, innovation, and process improvements.

Hartmut Liebel – Jabil Global Services

Hartmut Liebel was named President, Jabil Global Services (JGS), in October 2004. He joined Jabil as Executive Vice President in July 2002 and was named Chief Operating Officer in October 2003.

Thomas Maher - Dell

TTom Maher joined Dell in 1997 and is the Executive Director for Global Service Parts. Mr. Maher is responsible for service parts life cycle support in over 100 countries.

Mr. Maher’s global service parts responsibilities include: planning, procurement, distribution, returns, repair, inventory management, supplier management and parts disposal. These operations support 100% of Dell’s warranty customers across all Business Units and all Product Lines.

Prior to joining Dell Mr. Maher was with Vanstar where he held various positions in after market service parts support. Tom is an active member of the Reverse Logistics Association, Council of Supply Chain Professionals, and sits on the Executive Advisory Board for Arizona State’s Network for Supply Chain Excellence.

Tom holds a B.A. degree from Villanova University.

Dale Rogers - Rutgers University

Dr. Rogers is a frequent speaker on topics such as: reverse logistics, logistics and supply chain strategy, e-business, third party logistics, logistics management, supply chain management. He has made over 200 presentations to professional organizations and has served as a faculty member for numerous executive programs at the University of Nevada, The Ohio State University, Stanford University, University of California at Berkeley, Michigan State University, University of North Florida, University of Alaska Anchorage, Federal University of Rio de Janeiro, Genco Reverse Logistics Conference, Maringa State University, Brazil, UPS, Young President’s Organization, FedEx, Unisys, International Transportation and Logistics, SITL, National Association of Purchasing Management.

Dr. Rogers has been a consultant to several companies including Kenco Logistics, Hewlett-Packard, Coca-Cola, IBM, Russell Athletic, Accenture, Flextronics, FedEx, UPS, Menlo Logistics, Genco Logistics, Sun Microsystems, Advanced Micro Devices, Mitchell & Ness, Kmart, Maersk Logistics, Handspring, Unisys Corporation and several others. Dr. Rogers has been principal investigator on research grants from numerous organizations.

Prior to entering academia, Dale worked as a Project Director and Director of Marketing for a logistics consulting and software company. He has also been employed in material management and manufacturing at the Harris Corporation, and as an instructor with the Oldsmobile Division of General Motors. In 1994 while working as a professor at the University of Nevada, Dr. Rogers was the Director of Customer Service for the Non-Carbonated Beverages Division of the Coca-Cola Company.

His current research interests are focused on: reverse logistics and returns, supply chain technologies, e-business supply chain management, and supply chain management.

Dale has published in several logistics journals and is a co-author of the book Supply Chain Management: Processes Partnerships Performance and Going Backwards: Reverse Logistics Trends and Practices, and two previous books on logistics.

Ian Rusher - Cisco Systems

20 Years within Supply Chain Operations, of which the last 15 Years have been spent in reverse Logistics. Previous experience running 3Com EMEA Warranty/Service Repair Operations, Responsible for both Internal and 3rd party repair operational performance and Engineering support. Moved the operations from a predominantly In-House business to a total outsourced operational model. Last 3 Years at Cisco within Supply Chain Field Operations, setting up the EMEA non Service returns and Cost Avoidance Operations within the Netherlands. Responsible direct for EMEA Freight and Warehouse Operations. During the last 2 years has successfully set up Operational infrastructure to support the Teams Global Revenue targets.

Tony Sciarrotta – Philips Consumer Electronics

Tony is Senior Manager of Asset Recovery at Philips Consumer Electronics North America. In this position, Tony leads returns reduction and entitlement initiatives for mainstream consumer electronics, and is also currently concerned with further driving the implementation of electronic registration for Philips products at leading retailers. Working with Philips Sales, Service, Marketing, and the Philips Business Excellence Group, Tony is helping drive several teams to improve the consumer experience and subsequently reduce the high rates of products returned with no defect found.

Susan Wackerman – Hewlett-Packard Company

Susan Wackerman is currently a Sr. Operations Manager in the Americas Supply Chain for HP’s Imaging and Printing Group. In her position, Susan is responsible for the Recycling Operations for HP Americas and the Returns Operations / Remarketing for HP Americas Imaging and Printing Group. This includes supply chain development, reverse logistics, disposition and processing, refurbishment, resale, channel management. For Recycling Operations her product responsibilities cover all HP product categories including inkjet and laser printing, digital imaging, supplies, scanners, shared printing, PCs, notebooks, desktops, servers.

Complete biographies of Advisory Board Members are available from the RLA site at: www.ReverseLogisticsAssociation.org/company_advisory.php

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