Edition 49
Advisory Board
by Reverse Logistics Association

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A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:

John Benardino – Comcast Cable




Jose Garcia – Motorola

Jose Garcia joined Motorola as the Director of Reverse Logistics in September, 2012. Jose has been in the Consumer Electronics Industry for over 25 years holding leadership positions in Reverse Logistics, Repair, Refurbishing, Technical Support Engineering Groups, Training Departments, and After Sales Support Policy. The last few years gave Jose the privilege to lead high volume Software Manufacturing and Games Operations for Microsoft as well as a Global program team that launched hundreds of products around the globe through a regimen of “milestone gates” and sign offs. He has worked in large corporate environments such as Microsoft, Philips and Sony where he was responsible for large, high volume global outsourcing as well as internal service organizations, some of which offered and performed services for third parties. He feels blessed to have been on both sides of the “service table”, buying and selling services. Thus, he can relate to OEMs and retailers looking for service partners and to 3PSP looking to grow their business. His roles have helped him build relationships all over the world and exposed him to companies and world class processes. He enjoys being exposed to all types of supply chain organizations and hopes to focus his efforts on helping all organizations, large and small, improve their business and become more successful. He began his career in a small company, as an Electronics Design Engineer. He holds an Electrical Engineering Degree from New Jersey Institute of Technology.




Edwin Heslinga – Microsoft

Edwin is currently Director of Reverse Logistics Programs and Policies for Microsoft Devices. In his position Edwin is responsible for development and enforcement of policies surrounding returns and all related costs to the returns and is also involved in the Customer Satisfaction Continuous Improvement Council. Working with Microsoft Call Center and the Microsoft Manufacturing Operations Edwin is driving the improvement of consumer satisfaction through agent assisted support and on-line support while managing the costs.
Prior to working for Microsoft Edwin worked for Jabil Global Services as the Director of IT Solutions, where he worked with various teams on the proposal and implementation of reversed logistics services for various companies at the Jabil factories around the world.




Chuck Johnston – The Home Depot




Troy Kubat – Walmart Stores, Inc.

Troy Kubat is Sr. Director of Specialty & Reverse Logistics for Walmart Stores, Inc. Troy is responsible for the company's U.S. Reverse Logistics networks, which currently includes 6 Return Centers, 6 Returns Consolidation Centers, 7 Used Asset Centers, 1 Material Consolidation Center, and 1 Electronics Refurbishment Center. Also responsible for Specialty Logistics operations that includes the Walmart Print Solutions Center and the Information Technology Center.




Hartmut Liebel – Jabil Global Services

Hartmut Liebel joined Jabil in 2002 as Vice President, Global Services. He was appointed as President of the Aftermarket Services Division in 2004, and is currently Chief Executive Officer of Aftermarket Services and one of Jabil's Executive Vice Presidents.
Prior to joining Jabil, he served as Director of Business Development in the power conversion and communication subsystems group at Emerson Electric (formerly Artesyn Technologies). He has also held positions as Assistant Treasurer of W.R. Grace, and as Vice President-Capital Markets at Bank of America and Merrill Lynch. Liebel received an MBA from the University of Notre Dame holds the Charter Financial Analyst (CFA) designation.




Thomas Maher – Dell

Tom Maher joined Dell in 1997 and is the Vice President of Global Service Parts. Mr. Maher is responsible for service parts life cycle support in over 100 countries.

Mr. Maher’s global service parts responsibilities include: planning, procurement, distribution, returns, repair, inventory management, supplier management and parts disposal. These operations support 100% of Dell’s warranty customers across all Business Units and all Product Lines.

Prior to joining Dell Mr. Maher was with Vanstar where he held various positions in after market service parts support. Tom is an active member of the Reverse Logistics Association, Council of Supply Chain Professionals, and sits on the Executive Advisory Board for Arizona State’s Network for Supply Chain Excellence.

Tom holds a B.A. degree from Villanova University.




David O'Leary – UPS

David O’Leary brings over 22 years of management experience through several key roles in Sales, Finance and Operations positions that he has held during his career at UPS. As Vice-President, Global Post Sales and Reverse Logistics, David is responsible for the US and Canada operations while having strategic oversight for the product globally. Prior to taking on this role David was Vice-President of High Tech Sales. In this role, David was responsible for managing a group of High Tech sales executives who support internal and external sales cycles focused on UPS distribution and service part logistics products.

David began his career with UPS through the acquisition of Livingston Inc. in October 2000. Just prior to the acquisition, David had moved into a Service Parts Logistics (SPL) operations role and assumed more senior operational responsibilities within SPL at UPS. Prior to moving to operations, David spent four years with Livingston in various financial roles. His last financial assignment was Controller of Livingston, Inc.

David has a Bachelor of Commerce degree from the University of Toronto. In addition, he obtained his Chartered Accountancy (CA) designation in 1992 during his apprenticeship with Price Waterhouse. David worked for Price Waterhouse for five years performing roles in audit, tax and insolvency groups. David spent one year at Coco-Cola as a Finance Manager prior to joining Livingston.




Dale Rogers – Rutgers University

Dale Rogers is the Foundation Professor of Logistics and Supply Chain Management and the Director of the Center for Logistics Management at the University of Nevada. He is also the chairman of the Reverse Logistics Executive Council (www.rlec.org), a professional organization devoted to the improvement of reverse logistics practices. He is the leader of the sustainable supply chain research project currently underway at the University of Nevada. (www.sustainable-supplychain.com) Dr. Rogers is the former cochairman of the RFID Users’ Group, an organization researching the utilization RFID technologies in the supply chain. In 2001, he was the Paper Foundation Visiting Eminent Scholar Chair of Logistics at the University of North Florida.

Dr. Rogers is a frequent speaker on topics such as: reverse logistics, logistics and supply chain strategy, e-business, third party logistics, logistics management, supply chain management. He has made over 200 presentations to professional organizations and has served as a faculty member for numerous executive programs at the University of Nevada, The Ohio State University, Stanford University, University of California at Berkeley, Michigan State University, University of North Florida, University of Alaska Anchorage, Federal University of Rio de Janeiro, Genco Reverse Logistics Conference, Maringa State University, Brazil, UPS, Young President’s Organization, FedEx, Unisys, International Transportation and Logistics, SITL, National Association of Purchasing Management.

Dr. Rogers has been a consultant to several companies including Kenco Logistics, Hewlett-Packard, Coca-Cola, IBM, Russell Athletic, Accenture, Flextronics, FedEx, UPS, Menlo Logistics, Genco Logistics, Sun Microsystems, Advanced Micro Devices, Mitchell & Ness, Kmart, Maersk Logistics, Handspring, Unisys Corporation and several others. Dr. Rogers has been principal investigator on research grants from numerous organizations.

Prior to entering academia, Dale worked as a Project Director and Director of Marketing for a logistics consulting and software company. He has also been employed in material management and manufacturing at the Harris Corporation, and as an instructor with the Oldsmobile Division of General Motors. In 1994 while working as a professor at the University of Nevada, Dr. Rogers was the Director of Customer Service for the Non-Carbonated Beverages Division of the Coca-Cola Company.

His current research interests are focused on: reverse logistics and returns, supply chain technologies, e-business supply chain management, and supply chain management.

Dale has published in several logistics journals and is a co-author of the book Supply Chain Management: Processes Partnerships Performance and Going Backwards: Reverse Logistics Trends and Practices, and two previous books on logistics.




Ian Rusher – Cisco Systems

20 Years within Supply Chain Operations, of which the last 15 Years have been spent in reverse Logistics. Previous experience running 3Com EMEA Warranty/Service Repair Operations, Responsible for both Internal and 3rd party repair operational performance and Engineering support. Moved the operations from a predominantly In-House business to a total outsourced operational model. Last 3 Years at Cisco within Supply Chain Field Operations, setting up the EMEA non Service returns and Cost Avoidance Operations within the Netherlands. Responsible direct for EMEA Freight and Warehouse Operations. During the last 2 years has successfully set up Operational infrastructure to support the Teams Global Revenue targets.




Tony Sciarrotta – Reverse It Sales & Consulting

Tony Sciarrotta has held a variety of sales and marketing positions in the consumer electronics industry for over 30+ years, including the last 25 years at Philips Consumer Lifestyle. His background prepared him in this developmental role as director for returns management activities, and he was responsible for implementing effective returns policies and procedures with a variety of dealers.

In 2005, Tony assumed responsibility for maximizing asset recovery of all returned consumer goods. Tony has specifically targeted best avenues for reselling returned goods at the model level, by using tools developed with finance support.

In 2013, Tony retired from Philps and now is doing the same asset recovery activities for other companies. Tony also sits on the Advisory Board of the Reverse Logistics Association.




Ian Towell – Tesco

Resposible for end to end accountability for the non food returns business within UK Tesco, focussing on improving quality, policy application, asset recovery and logistical flow.




Susan Wackerman – Hewlett Packard

Susan Wackerman is currently a Sr. Operations Manager in the Americas Supply Chain for HP’s Imaging and Printing Group. In her position, Susan is responsible for the Recycling Operations for HP Americas and the Returns Operations / Remarketing for HP Americas Imaging and Printing Group. This includes supply chain development, reverse logistics, disposition and processing, refurbishment, resale, channel management. For Recycling Operations her product responsibilities cover all HP product categories including inkjet and laser printing, digital imaging, supplies, scanners, shared printing, PCs, notebooks, desktops, servers.

In her 22 years of experience with HP, Susan has held a number of management positions in Operations and Marketing including Director positions in the Region and WW Marketing organizations. Her responsibilities have included product marketing, market development, communications, business planning, category management, forecasting, outbound marketing, procurement and outbound operations. These efforts expand across HP’s businesses, including the Consumer / Commercial Printing and Consumer PC businesses. These markets include business to business to consumer, direct, and auction

Susan graduated from the University of San Diego, San Diego California. She holds a Bachelor of Business Administration degree.




RLM

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