Edition 74
Message from the Editor
by Felecia Przybyla , Editor, Reverse Logistics Association

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Returns Ė not a problem

As I have written in the past, being a mom of young children (now three under the age of 5, #3 was born in November of 2014), I am constantly in and out of stores Ė whether itís groceries, clothing, household items, toys, etc., itís rare a week goes by when Iím not visiting several of these stores. I have often written stories about experiences I have had returning items, where I had difficulty in this process. This time, thatís not the case. I recently went shopping at Kohlís and bought 3 articles of clothing. After getting home, and looking at the clothes again, I realized one of the articles wasnít going to work, so I decided to take it back. I returned to the store a few days later. I was able to return the items with no problem at all. As I walked back out the store, I realized they had a big sale going on, and many items I had looked at previously were much lower in price, as were the other 2 items I had purchased a few days before. Without hesitation, I returned home, grabbed the other items I had bought, and returned to the store a few hours later. I was able to get those 2 items adjusted to the sale price (with their 14 day adjustment policy), and I was also able to buy a whole other article of clothing with the savings. In addition, I also got $20 in Kohlís Cash to use in the next two weeksÖ Good shopping and returning experiences = a Happy Customer who will be Returning to buy more.

RLM

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