Edition 85
Advisory Board
by Reverse Logistics Association

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A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:

Jack Allen – Cisco

Jack Allen is the Senior Director of Global Logistics for Cisco Systems Supply Chain Operations group. Cisco Systems is the worldwide leader in IT and networking, with $50B in revenues annually. Cisco helps companies of all sizes transform how people connect, communicate, and collaborate.

In his role, Jack manages logistics activities that support all of Cisco’s product revenue and returns. This includes forward and reverse logistics, export operations, transportation, warehousing, packaging engineering, customer logistics and logistics innovation practices. Jack’s team manages an end-to-end ecosystem of global partners consisting of the best and most innovative logistics corporations in the world. The Cisco network includes more than a dozen warehouses and ships over 250,000 units daily.

As a Supply Chain thought-leader, Jack’s current focus is creating innovative solutions for Cisco through the Logistics 3.0 Initiative – a signature program that drives cost savings, new logistics product offerings and forward thinking solutions across Cisco’s logistics network and beyond. His team has transformed Cisco to align and lead industry best practices while delivering the best customer experience.

One outcome of Logistics 3.0 is that it has paid for itself: the Logistics organization has generated significant cost savings and shareholder value over the years, up to and beyond one additional cent of earnings per share.

Jack currently serves on the board of Georgia Tech’s Supply Chain and Logistics Institute and on the Georgia Chamber of Commerce’s Technology Committee. He joined Cisco through the Scientific Atlanta acquisition and brings over 25 years’ experience in manufacturing and supply chain.

On a personal note, he and his wife also coach two robotics teams of young students (ages 6 to 13) as part of Cisco’s STEM initiative to increase diversity and participation in Science, Technology, Engineering, and Math for school-age children.




Tim Brown – Georgia Tech Supply Chain & Logistics Institute

Tim Brown is Managing Director of the Supply Chain & Logistics Institute, an Academic Program Director in Georgia Tech Professional Education, and an instructor in the Stewart School of Industrial and Systems Engineering at Georgia Tech. He received his MBA from Georgia State University in 1990. He holds a B.S. in Management Science with a concentration in Industrial Engineering and Operations Research from Georgia Tech.

Mr. Brown has worked in the reverse logistics area for over twenty years; consulting with companies such as Philips, Apple, and IBM for development of their reverse logistics and service operations strategies, infrastructure, and procedures. Mr. Brown was chosen as a “Professional to Know” by Supply and Demand Chain Executive. He has lectured across the globe and published articles on supply chain strategy, sustainability, and technology topics. He currently serves on the Executive Board of APICS Atlanta Roundtable and founded the Georgia Tech Supply Chain Network professional society. He has been certified in production and inventory management (CPIM) by APICS, project management (PMP) by PMI, and business transformation and supply chain process design by IBM. Prior to joining Georgia Tech in 2014, he served in supply chain consulting and operations management positions for over 25 years.




Lisa Cotter – Best Buy

Lisa Cotter has over 20 years experience leading all areas of Supply Chain including Distribution Management, Inventory Management, Process and System Design, and Supply Chain Network Design. Lisa is in a newly created role of Sr. Director of Reverse Logistics for Best Buy. She is responsible for the end to end total company process and system road map as well as managing the 3rd party reverse program for mobile phones.




Jeff Elliott – GENCO, A FedEx Company

As Managing Director of Sales in Technology Solutions at FedEx Supply Chain,
Jeff Elliott spearheads the company’s strategic approach to expanding the customer portfolio within the technology vertical, while fostering the existing customer base. In this position, Elliott serves a vital role in driving lead generation, prospect engagement and relationship management for the Technology Solutions business unit. FedEx Supply Chain helps technology customers streamline operations, optimize their logistics networks and drive continuous improvement with its innovative, industry-leading solutions.




Ryan Holden – The Home Depot

Ryan started with The Home Depot in 2003 as a store sales associate. He has held roles of increasing responsibility including bulk distribution center Operations Manager, Manager of Return to Vendor Contracts, and currently Director of Returns and Repair Business. In Ryan’s current role, he is responsible for secondary market goods, company repair programs, and return to vendor business functions.




Chuck Johnston – goTRG

Chuck is COO at goTRG, a global leader in the implementation and execution of omnichannel and supply chain solutions.  He was formerly the Director of Reverse Logistics for The Home Depot, responsible for all return and repair operations. Prior to that he oversaw the Reverse Logistics operations for Wal-Mart Stores Inc. Chuck has been involved in the Reverse Logistics industry for over 20 years and is considered the foremost expert in the field.  He is a sought after speaker and considered one of the most innovative thinkers in the industry. In addition to his experience in the reverse space, he has led numerous Specialty Distribution Operations in his 23 years with Wal-Mart. While at Wal-Mart, Chuck was responsible for the development of a profitable, “best in class” Reverse Logistics organization that is still the benchmark for all other retailers. Under Chuck’s leadership, The Home Depot was able to improve the financial performance in the reverse and repair business by 48%. In just two years, the organization has grown to the second largest repair operation in the country.




Troy Kubat – Walmart

Troy Kubat is Sr. Director of Specialty & Reverse Logistics for Walmart Stores, Inc. Troy is responsible for the company's U.S. Reverse Logistics networks, which currently includes 6 Return Centers, 6 Returns Consolidation Centers, 7 Used Asset Centers, and 2 Electronics Refurbishment Centers. Also responsible for Specialty Logistics operations that includes the Mailing and Print Solutions Distribution Center and the STaR North Information Technology Distribution Center.




Thomas Maher – Dell, Inc.

Tom Maher joined Dell in 1997 and is the Vice President for Global Service Parts. Mr. Maher is responsible for service parts life cycle support in over 100 countries.

Mr. Maher’s global service parts responsibilities include: planning, procurement, distribution, returns, repair, inventory management, supplier management and parts disposal. Mr. Maher’s organization supports all Dell hardware service offerings for each of Dell’s Business Units and Lines of Business. The Global Service Parts organization provides support ranging from mail in Depot Repair to 2hr response and Onsite Parts Management.

Prior to joining Dell Mr. Maher was with Vanstar where he held various positions in after market service parts support. Mr. Maher is an active member of the Reverse Logistics Association and Council of Supply Chain Professionals. In addition, Mr. Maher holds multiple advisory board appointments including: Reverse Logistics Association, Servigistics Advisory Board, and Executive Board for Arizona State Network for Supply Chain Excellence. Mr. Maher spoken globally on various topics on Inventory Supply Chain Management, and published multiple articles.

Mr. Maher holds a B.A. degree from Villanova University.




Kenneth McDaniel – Intel Corp

Kenny McDaniel is a senior program manager within Intel Corporation’s Global Reverse Logistics (GRL) group. GRL is tasked with handling returns for all of Intel’s products from all of their customers, ranging from world-wide, multi-billion dollar integrators to small, local dealers. Kenny has worked within GRL for over 17 years in a variety of roles, helping to develop the warranty support and RL processes for Intel’s products, business units, and customers. He is currently the RL business/finance program manager, focused on strategic RL ops and finance elements.




Steven Nickel – Google

Steven currently leads Google\\\'s global reverse logistics operations and value added support services development for all of its consumer hardware products. He\\\'s been with Google for nearly five years, but brings 20+ years of experience in consumer technology--building amazing teams, growing profitable businesses, and improving customer experiences.




Monica Orlando – HP, Inc.

Monica Orlando has over 15 years of experience in Supply Chain designing and managing a variety of complex processes spanning across Planning, Manufacturing, Logistic, Order Fulfillment and Inventory Management.

As Director of Channel Operations Monica is responsible for all the supply chain aspects of distributing PCs and Printers to the North America HP Retailers/Distributors, including the reverse logistic processes and programs.




Jim Rallo – Liquidity Services, Inc.

Jim Rallo serves as the President of the Retail Supply Chain Group which helps hundreds of the world\\\'s top retailers and consumer OEMs unlock strategic value in their reverse supply chain, enhancing brand protection for clients. His Retail Supply Chain Group team supports strategic supply chain initiatives which significantly drive recovery on surplus and overstock inventory through comprehensive and scalable multi-channel solutions, returns management, and product refurbishment.

From 2005-2015 Jim served as Chief Financial Officer and Treasurer of Liquidity Services. Liquidity Services has grown more than 10 times in top line sales and acquired a total of eight companies in the U.S., Canada, and the U.K, since Jim joined the Company. Prior to joining the Company, Jim served as Chief Financial Officer and Treasurer of Sleep Services of America, Inc. He also served as Vice President of Deutsche Bank Alex. Brown\\\'s Healthcare Investment Banking Group. Jim was recognized with top honors from the Tech Council of Maryland as CFO of the Year in 2013 and by the Northern Virginia Technology Council with the Public Company CFO of the Year Award for Outstanding Achievement in 2009.

Jim holds an MBA from the Smith School of Business at the University of Maryland and a bachelor\\\'s degree from Washington and Lee University. He is a CPA and serves as a founding member on the University of Virginia\'s Darden School of Business Strategic CFO Roundtable.




RLM

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