RL Magazine

RL Magazine: Edition 97

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On the Cover

Customer Experience is Influencing Logistics Strategy: CX in Logistics is Revealing Revenue Opportunities
by Jean Mork Bredson, Managing Director, Service 800

Articles

Tis the Season…For Holiday Returns One in three people will return a gift, that’s a lot of ugly sweaters to sort out
by Howard Rosenberg, CEO and co-founder, B-Stock

Reverse Logistics –a winning strategy for customer loyalty
by Dr. Sunnanda Panda, Founder and CEO, RevLog Resources, India

Leveraging Logistics into Improved Customer Satisfaction and Competitive Advantage
by Bill Pollock, President & Principal Consulting Analyst, Strategies For Growth

Whats Up RLA?
by Reverse Logistics Association , , Reverse Logistics Association

Think Customer Journey Mapping to Hit Your Service Delivery Bullseye
by Dennis Gershowitz, Founder and Principal, DG Associates

How Outsourcing Logistics Can Help Ecommerce Merchants Manage Returns This Holiday Season
by Dhruv Saxena, CEO, ShipBob

Relevance of Branding in Reverse Logistics
by Kristin Hurst, Director of Marketing & Communications, Encompass

Feature Articles

View from Academia
by Mark Ferguson, Guangzhi Shang, and Michael Galbreth , , Univ of South Carolina,Florida State Univ, Univ of Tennessee

Features

Message from the Editor
by Felecia Przybyla , Editor, Reverse Logistics Association

Message from the Publisher
by Tony Sciarrotta, Executive Director & Publisher, Reverse Logistics Association

Advisory Board
by Reverse Logistics Association

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